The Art and Science of Pure Flower and Plant Essences
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Feb 24, 2014
Feb 24, 2014
Elements Salon & Day Spa1157 Deborah Ave, Fairbanks, AK99709 USA
I have been seeing a male sylist here for 6 months, mostly for cuts and root touch up. I recently had him highlight my hair all over for the first time and I had given him the professional formulas used on my hair by my previous hair colorist who i... (More) I have been seeing a male sylist here for 6 months, mostly for cuts and root touch up. I recently had him highlight my hair all over for the first time and I had given him the professional formulas used on my hair by my previous hair colorist who is national board certified so he could match what she had done. He said he put it in the computer and led me to believe he was using it but lied to me. When my hair turned GOLD I was suspicious he did not use the correct formula.. It took 3 days to actually talk to him about fixing it and his manner was totally unprofessional, defensive, and he twisted the facts trying to cover what he did. He deceived me, ruined my hair color, and cost me over $200. He refused to fix the mistake and even after trying to talk to the owner, she hung up on me and refused a refund. I will never return to this salon, they cannot be trusted. (Hide)
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