We recently purchased an engagement ring through Harry Ritchie at Everett Mall, and every time we go in there I regret it. The ring is gorgeous and more poor fiance bought it there because he couldn't find it anywhere else, and he knew it was the one I wanted. The thing is that every time we've gone in there they are RUDE. The first time we went in after my boyfriend proposed, I asked about our insurance police because I was under the impression that the ring needed to be cleaned annual to stay within policy, but the paperwork that came with it said every 6 months. When I asked, the already ornery older woman told me it was in fact every four months, and when I asked why it differed from the paperwork, she told me (with a TON of attitude) that my fiance is expected to come in and buy me more jewelry every 4 months, and when he does that we are to get the ring looked at too. She didn't explain ANYTHING else, and I felt like we were reduced to wallets. We also asked about the certificate

Christmas 2008 I bought my girlfriend a ring from Harry Ritchies and about 6 months later one of the stones fell out. Brought it back go get it fixed and then got it back a month later. After another month the same stone fell out again. I also had some issues with one of the employees there.