Clyde Revord Pontiac-Buick

Jan 30, 2008 by 33 from Lake Stevens, WA

Overpriced, rude, inconsiderate.
I had a vehicle with and electronic part going bad, this part controlled several functions.
I called ahead and... (More) I had a vehicle with and electronic part going bad, this part controlled several functions.
I called ahead and brought my vehicle to Clyde Pontiac and went to the service department and described my problem. The individual I talked to was rude and short with me from the start. I described the problem and without the person even taking a look they stated it would be $600 to fix the problem. After a bit of discussion I finally talked the person in to coming out to take a look at the problem. This person was very rude in general. The came out, glanced, and stated it was a common problem, it would cost $600 to fix.
I took my vehicle to another dealer in Lynwood, who was friendly and fixed the problem for less that half the $600 Clyde Pontiac was asking.
Not only did Clyde loose this customer for their service department, I would also not purchase a vehicle from them in the future.  (Hide)

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