Staff was very nice and helpful, but I'd like to know how while making glasses for myself and my wife, which takes 7-10 working days to do, we were both notified after waiting a week already that there was a "breakage" and the lenses had to be remade and sent out to be completed. Which by the way takes another 7-10 days. No apology, no explanation, nothing. In fact the girl on the phone was a bit rude. Aside from the "breakage" this is their second attempt at getting my prescription right. Don't think we'll go back. Good Luck, JD, Erie, PA

The Shawnee office on West 38th street is my favorite Shawnee office. The staff is very friendly, helpful and always willing to help when possible.