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Dyer's Sheet Metal243 S Hamilton St, Eden, NC27288 USA
Why Dyers? Aren't they "higher than the rest"? I had a pool installed last year by a local pool installer. It leaked water from some unknown source. I called the installer and he said it may be a seal behind the light. 5 days later there was a seal... (More) Why Dyers? Aren't they "higher than the rest"? I had a pool installed last year by a local pool installer. It leaked water from some unknown source. I called the installer and he said it may be a seal behind the light. 5 days later there was a seal sitting on my grill, I called the installer and he told me, over the phone, how to put it in. I drained the pool to gain access to the light to put the seal in...and there was no seal in there to begin with!! I installed the seal, filled with water, and the liner ripped along the beading! I called the installer and he said "That was a 2500.00 mistake" and offered NO service what-so-ever! Even though the issue was caused by incorrect installation to begin with! I didn't know where to turn . One day I was driving by this clean white building that said "Dyers...Service is What Counts" so I decided to go in and see what they sold. I walked in and seen pool items, Carhart clothing, farm needs...with none of the "Can't find it anywhere because your a super store" feeling most hardware super-stores have. I walked up to John Hubbard and told him my sorrows...he went into a book and found the manufacture of my liner...called them for me...and got me a 1500.00 liner for 400 bucks due to it having a 10 year warranty!!! Something the ORIGINAL installer...we'll call him "Joe"...neglected to tell me. So guess who I had install it...yep..John Hubbard and his team at Dyer's! About 2 months later I noticed water seeming to leak from somewhere...I called John...at 8:30pm...and he CALLED ME BACK! The next day he calls me, he had already been to my house, checked things out, and had the solutions ready for me! And guess how much this house call cost me...0.00!!! Yesterday 8/24/12 I took the pump from my hot tub that was locked up and looked up prices on the internet...400.00 best price. So I remembered the service I received by John at Dyer's and paid him a visit. He was helping a customer so I walked around looking at items...when another team member approached me and asked "Can I help you". I told him my sorrows and how much it was going to cost...he told me to bring the pump and let him look at it. So I went back home and picked up the pump. They knew of someone that can rebuild the pump for hundreds less!! He had me leave the pump so HE can take it to the rebuilder!! Then he would call when the repair was complete! I showed him pictures of my pool pump...where it was leaking water, and he told me to bring it by too. So I went back home, picked up my pool pump, and they had the rebuild seal kit IN STOCK!!! He had me leave it so THEY can rebuild it for me!! Were they the lowest price for the parts?? No...parts were a fraction cheaper online...BUT...did the internet come to my house to diagnose my pool issues? Did the internet have me bring my 2 pumps to them to fix it? And...did the internet offer to search the manufacture of the liner that tore and discover I had a warranty on liner failure which saved me 1100.00?! NO! People..I'm just like you are...I look for the best value, cheapest prices, yada-yada-yada...but how can you put a price on SERVICE?? How do you price pure joy when all your worried about is "How am I going to fix this"? John and his team turned what I thought was a hopeless money pit into a pleasurable experience! Dyer's will be the ONLY place I visit when I need HVAC, Pool, Farm and yard advice from here on out...and I hope this review finds someone just like me...who seems lost and needs some professional help with what ever project that seems hopeless...and gives Dyer's a shot! Thanks and God Bless you John and Dyer's for helping me make every pool season trouble free and pleasurable for my family of 5, and all the local kids that visit our pool for some free summer time fun! (Hide)
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Dyer's Sheet Metal
Sheet Metal Contractors
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