We purchased an American Furniture recliner at Big Lots and were very happy with the comfort of seating and quality of material. Then, the release handle broke (there's considerable stress on this plastic piece) and we were unable to use the recline feature. At first, I was a little bit irritated with them because I couldn't get hold of anybody at the factory. THEN, I found out they close down over the 4th of July holiday. When I called Monday after the holiday week, I received prompt and excellent customer service. We received the new mechanism in the mail and got installed with minimum cussing ;-) . Very happy and highly recommend.