We have purchase many mattresses from Dubuque Mattress Factory over the years...always better than expected and made to just what we wanted and needed. Couldn't ask for more.

Unprofessional sales staff, side tracked when helping us. Only person in store, got interrupted several times by phone and walk in customers. Had to make mattress and order head board. Picked mattress up the following week, had to load by myself as the sales guy was by himself and with a customer. He pointed me to my mattress and watched me struggle with it out the door. Ordered head board around the first of the year. Today is March 21st, still not here. I contacted once and all the blame was put on the vendor they use for headboards. Took no responsibility and offered nothing. Still hasn't called back to let us know the situation. I would never go back here again....well, maybe for the going out of business sale!!

Great Service and quality of mattresses are great. Love my new bed, they are great to deal with.