Keyboard Carriers

Oct 7, 2008 by AL from Parker, CO

Unreliable and poor, poor customer service
I called the owner to schedule a move for a piano for Christmas for my children. I made arrangements with him,... (More) I called the owner to schedule a move for a piano for Christmas for my children. I made arrangements with him, reserved the time and told him I would call back with the address. When I called back I was treated rudely by the staff and told they were full for the day I had scheduled, that I was no where on the calendar, and that on that day they now had 12 moves for Wells music. I asked to speak to the owner to see if he remembered me as I had very unique circumstances I was sure he would remember. I was told he had been called, and that he had no recollection of my reservation, and that he was ill and would not be in for the rest of the week. Additionally I was curtly told that no one waits a week before calling to schedule an appointment. The fact of the matter is, I had called and reserved a time two days before.
This company was recommended to me by people in the industry, I wanted to make sure people are very careful when dealing with them.  (Hide)

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