the company cannot give a time on which they can come out and once they finally did come out to give us a quote on a repair, they never got back to us with the quote, even after calling several times for a status. the service lady is very rude, save yourself the trouble and go somewhere else.

Very poor customer service. Promised steps delivered 3x . When finally delivered set them in the pool with a bag of sand and never installed. It is a week later and still they cannot be used. Service people don't seem to know what to do. Pool also seems to be leaking after New liner Installed. Unhappy customers.

Horrible. Simply horrible.

Worst customer service ever.Do NOT USE THESEPeople. Less than 1 star.

I assume you do not want my business. I am told i'll call you the first of the week. 2 weeks later i am hunting that person down. I am told 'Eric (whoever that is) is out looking at all our sites'. Well that was a week ago and 'eric' hasnt been to my house. I came to you in OCTOBER with my plan. You said yes you could do it. I was first in line for spring. Nothing. If this is the way you treat your customers, why would i think i would be happy with your product or your service? You do not keep me informed, you do not run my credit or look at my site. I am extremely dissappointed. 25 years i have wanted this. Id like to go elsewhere now.