I bought a slot car for my grandson for Christmas at HobbyTown USA yesterday for $60. When I got home my wife had bought him something else and wanted me to return it. I went in today to do that and was informed that they do not allow returns and will only issue store credit or exchange. When I question such a policy I was informed by the customer service representative there that they have that printed on their receipt (which was placed in my shopping bag along with the car. In looking at the receipt it says the following: Exchanges or store credits on Unopened Merchandise with Original Receipt within 30 days of Purchase NO CASH OR CREDIT REFUNDS. I was absolutely shocked as the item was unopened and returned in under 24 hours of purchase. I can't ever remember shopping in a store that would not except returns for purchase price if done within a stated return period (7, 15, 30 days etc.) and am incensed that they operate on a once we have your money we will not return it policy. I have vowed never to shop with them again and also spend as much time as possible to make sure that they learn that such customer unfriendly policies are a mistake and cost way more than the small amount of profit they greedily refuse to give up in the case of a legitimate exchange. Buyer beware when it comes to shopping with HobbyTown USA in Dallas.

This store rocks ther service is great, I usaually go to arlington store alot closer but they suk, it kills them to wait on you. So tha dallas store is worth tha trip.