Excellent service. Used them for passport renewal and getting a Business visa for Brazil.Help me fill out all paper... (More) Excellent service. Used them for passport renewal and getting a Business visa for Brazil.Help me fill out all paper work online.They did a great job. Have recommended this company to friends who have used them and have recommended them to their friends. you can use with confidence.Help me to fill out all paper work They get the job done. (Hide)
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As soon as we arrived at the AA Passport in Dallas, I was suspicious of the integrity of the business. While filling... (More) As soon as we arrived at the AA Passport in Dallas, I was suspicious of the integrity of the business. While filling out the application form, an employee faked a travel itinerary because we did not have one. Once we arrived at the post office, we were informed that we could get a much cheaper service at the Passport service in the Dallas courthouse. So, we made an appointment and went there. The people at the courthouse were skeptical of AA, because of the fake itinerary. In fact, they did not even need a travel itinerary. Afterwards, we called AA telling them we were unhappy with the service and felt it was not totally legal.vWe were told we would be charged $60 to cancel the service and that we had to bring back the passport application, with all of our personal information. Once we returned to AA, we challenged the $60 fee, because that information was not posted anywhere. The employee quickly backed out of the $60 fee in an attempt to appease us but we are still contacting the BBB (Hide)
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