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Oct 25, 2010
Oct 25, 2010
Jo-Ann Fabrics And Craft Stores27820 Interstate 45 N, Conroe, TX77385 USA
HORRIBLE experience today at THIS store! I purchased a box of Velcro @ a different location. My daughter noticed I was WAY overcharged. No big deal, an overlook. I told YOLANDA that something was wrong with the bill, I didn't understand but kn... (More)
HORRIBLE experience today at THIS store! I purchased a box of Velcro @ a different location. My daughter noticed I was WAY overcharged. No big deal, an overlook. I told YOLANDA that something was wrong with the bill, I didn't understand but knew that it wasn't right. She looked @ it, told me it was right. So I wanted to return all of it because I knew something was wrong. I couldn't let this $87.00 overcharge show up on the company bill. She couldn't take the return. I called the original store of purchase, talked with the mgr. She knew right away that I was charged 15 yds, not 15 ft. She told me to go back in store & have them call her, she would explain the mistake. I asked YOLANDA to call the mgr of that store, YOLANDA wouldn't even listen, she was SO RUDE and told me I couldn't return it. Had she LISTENED to a customer of 5+ yrs, she would have understood the mistake & given me the CREDIT, not return. SHE LOST our Company Business. What business? WE MAKE CLOTHES! (Hide)
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