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Gentiva Home Health189 Park Creek Dr, Columbus, MS39705 USA
Mom was recovering from surgery for cancer; her doctor was in another state so he recommended home health care. Initial nurse who came in to evaluate my mom was an A+ and I felt very comfortable with entrusting Mom to her care. Unfortunately, anothe... (More) Mom was recovering from surgery for cancer; her doctor was in another state so he recommended home health care. Initial nurse who came in to evaluate my mom was an A+ and I felt very comfortable with entrusting Mom to her care. Unfortunately, another nurse was sent to be my Mom's regular nurse. On her 3rd visit, Mom reported her pain level of 9-10 (on a scale of 1-10 with 10 as unbearable), nurse #2 agreed that was terrible and something should be done. However, the nurse was more interested in a date she had that night than calling a doctor to get meds for my Mom. Calling their 'emergency number' did not get acceptable results. Long story short, we ended up in the ER to try and get Mom's pain back under control. We terminated the service the next day. I waited 48 hrs to see if a representative would call to ask why. None did so I called and didn't get further than the front desk. My experience with quality of care and administration was poor. (Hide)
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