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Jan 5, 2014
Jan 5, 2014
Smartstop Self Storage512 Percival Rd, Columbia, SC29206 USA
I'm noticing a trend these days: things that call themselves "smart" generally aren't. I've been a customer of this storage facility since before it became "SmartStop". Although the people still working there are WONDERFUL, since the change in owner... (More) I'm noticing a trend these days: things that call themselves "smart" generally aren't. I've been a customer of this storage facility since before it became "SmartStop". Although the people still working there are WONDERFUL, since the change in ownership, things have gone steadily downhill. The problems largely include bait&switch corporate practices, like non-disclosure of specials expiring and fluctuations in the price of units. So once you move in, expecting to pay one price, you are given a notice of a rate increase, and 30 days to take-it-or-leave it. Military? Student? Keep looking. Further disappointments: the fax number's printed as the contact number on your contract and any mail you receive. Calling the true local number often gets you transferred to a call center & should you need to pay over the phone, there's an $8 "convenience fee" to pay via an AUTOMATED system that starts off "Hi, my name is Megan..." Sigh. So. Worst of both worlds there. Website's glitchy... Good luck! (Hide)
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SmartStop Self Storage is your local personal storage facility. Our friendly, helpful staff and smart technology will make your storage unit rental experience simple, quick and affordable.
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