I have always been a loyal Lowes customer. I live in Bamberg, S.C. and usually conduct my business at Lowes in Orangebugrg, S.C. I bought a new John Deer riding mower last year and am pleased with it. I was in Columbia and purchased a nice Troy Bilt pressure washer. I used it twice and it quit working. I was told to take it to Shuler Smal Engine repair in Orangeburg for service. This was around August. I was told it was broken and showed damage caused from running without lubrication. I knew it was nothing I did because i have all types of lawn mowers, motorcycle, four wheeler, chain saw, etc. and never crank an engine without checking the oil. I asked for them to bring in the Briggs and Stratton Rep. He said the governor failed and caused the damage and for them tofix it under warranty. They still have my pressure washer and it is still not repaired. It is now December. I am not a very happy customer and will no longer shop at Lowes.