Bertucci's Brick Oven Restaurant

Apr 30, 2008 by Guest54212

Avoid this place!

1)This place is "famous" for their pizza; after dining there I would phrase it as... (More) Avoid this place!

1)This place is "famous" for their pizza; after dining there I would phrase it as INfamous. I was with a party of 3 and we all ordered a different pizza off of the menu so we could sample a couple of different ones. They were all bland, undercooked crusts, and too few toppings for my likes.

2)They forgot 2 of the apps we ordered, a glass of wine, a glass of water, to bring utensils for one of us, and the birthday girl didn't get her salad until we had to ask for it when the main dishes were already delivered. I only ask for what I pay for
3)1 Month of billing issues! Apparently it is a challenge to swipe a card. I picked up the whole tab for the group, left a 40% tip... but I guess they wanted more?! They double charged, with the second charge hitting the day after I was there, me on my card. The second charge was in the pending status for 4 days. I use a certain check card for entertainment purposes so I only keep a set amount on it. Thanks for the overdraft. So after a month of faxing this and that, 10+ calls in the phone tag game and then finally talking to their corp number, I decided to stop battling and just went to my bank: They fixed it right away for me.

I wish I had read the reviews there before I decided to entertain people there, but now I know. This will be one group of customers you will never see again.  (Hide)

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