American Furniture Warehouse

Apr 15, 2008 by Sara

I was unfortunate enought to do business with Oak Express at Furniture Row. Their lack of professionalism and... (More) I was unfortunate enought to do business with Oak Express at Furniture Row. Their lack of professionalism and communication, made this experience the worst ever. I purchased over $2000 of furniture and the store could not deliver the furniture on time, every appointement they made with us they missed, and when I contacted a supervisore they were not pleasant at all. I ended up filing a complaint with the BBB and their response was that they would not redeliver and that if I wanted to buy furniture that I had to arrange to pick it up. Not only did they waste my time but they insulted me. I ended up going to American Furniture Warehouse, and was swept away by their professionalism and most importantly I purchase all the items I had picked at Oak express, all with about $200 less per piece. They prices are the best, their management was awesome and their service was expectacular. Don't make the mistake of buying from Furniture Row when you can get real Service at American Furniture.  (Hide)

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