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Mar 17, 2014
Mar 17, 2014
Jackson Furniture Industries1910 King Edward Ave SE, Cleveland, TN37311 USA
0 STARS chair broke in less than a month. pull handle snapped with little effort. Recliner mechanism does not support back and lays out flat whether you want it to or not.Beautiful chair but poorly constructed. Warranty is not worth the paper it is... (More) 0 STARS chair broke in less than a month. pull handle snapped with little effort. Recliner mechanism does not support back and lays out flat whether you want it to or not.Beautiful chair but poorly constructed. Warranty is not worth the paper it is written on. Called store, was told it would be handled by the factory and told to call them. Called the factory, they said it was to be handled at store level, each placing blame on the other. After much ado, I let a friend who is a retired attorney make the call, after reading all the complaints for the same reason,he threatened a class action law suit.Needless to say my problems were repaired within the week. All in all, more trouble than ti's worth and I would not recommend catnapper to my worst enemy. (Hide)
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