As soon as we picked up the car, we noticed that the back carpet not only still looked dirty but there was obvious hair that they said would not come up. They brought out a wire brush that got the hair up which they should have done to begin with. It was not worth the money, I paid $125 for detailing and hand wax, I could have paid $10 and got better results. The wax must have been a rinse because within a couple days you could not tell it had been washed or waxed. Don't waste your money.