We bought an open heart collection necklace and pendant. we also purchased the lifetime warranty. 3 weeks after purchase the chain was around my neck but the pendant was gone.Kays would not honor warranty because we did not find the pendant. they would not even replace the broken chain. we took the chain to a reputable jeweler and he had found 2 weak spots in other areas of the chain as well.we took the chain back into Kay's along with the information the jeweler provided and they still refused to honor warranty even though it was a defective chain in the first place. I've never had issues with the Kay's in Heath or Newark Ohio but Chillicothe location does not care about their customers. it's very sad.

We bought an open heart collection necklace and pendant. we also purchased the lifetime warranty. 3 weeks after purchase the chain was around my neck but the pendant was gone.Kays would not honor warranty because we did not find the pendant. they would not even replace the broken chain. we took the chain to a reputable jeweler and he had found 2 weak spots in other areas of the chain as well.we took the chain back into Kay's along with the information the jeweler provided and they still refused to honor warranty even though it was a defective chain in the first place. I've never had issues with the Kay's in Heath or Newark Ohio but Chillicothe location does not care about their customers. it's very sad.