< See More Results
 
A
B
Miles     Kilometers
  Reset

Charter.com - CharterÔ - Official Site

1 of 5 stars 26 Reviews

Get FREE HD + Internet + Phone for $29.99/mo each
95 Higgins St, Worcester, MA 01606
www.charter.com
(877) 798-8528
 
 

Write a Review   |   My Ratings & Reviews   |   User Reviews   |   Reviews from Our Partners   |   Blogs

User Reviews

The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
3 of 5 stars
Nov 23, 2012
by anonymous
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
I checked the Charter web site to find out their office hours since I wanted to swap out cable boxes. The hours of operations states 9-5 on Fridays. I got to the office and the line was out the door. Turns out the posted hours are 10-5 and the doors... (More)
Was this Review helpful to you?   Yes No   
1 of 5 stars
Sep 26, 2012
by anonymous
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Charter is the worst! I was involved in a fire Oct 2011....Total loss and i was not responsible for fire. I contacted them Oct 2011 and was told the fee would be waived. I continue to get a collections notice....I have submitted fire reports..and pe... (More)
Was this Review helpful to you?   Yes 1 No 0   
2 of 5 stars
Sep 26, 2012
by anonymous
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
It seems that everyone "hates" their cable or internet provider for one reason or another. We have been with Charter since they arrived in Northborough. Their customer service at times has been poor, I was in a chat session for 45 minutes and with... (More)
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
Aug 14, 2012
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
The worst company I have ever dealt with. The service is horrible. I am looking for another phone and cable company to switch to.
Was this Review helpful to you?   Yes 1 No 0   
1 of 5 stars
Jul 26, 2012
by anonymous
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
No stars!!!! Been on hold 45 minutes now . . . have tried calling on cell phone while land line on hold, can't get a live person, can't get any help!!! Internet working . . . email is not! I'm at a standstill work-wise.
Was this Review helpful to you?   Yes No   
1 of 5 stars
Sep 10, 2011
by anonymous
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
My experience with charter was the worst. I made my payment and was told that everything was all set, the next morning I awoke to no service. Then I was told I would have to wait 4 to 5 business days. Nobody would help me. Especially there superg... (More)
Was this Review helpful to you?   Yes 2 No 0   
1 of 5 stars
Apr 5, 2011
by Guest85058
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
A nightmare! We have been left without service for a week now. Customer service and tech support are clueless and unhelpful. Stay away from Charter or you'll deeply regret.
Was this Review helpful to you?   Yes 3 No 1   
1 of 5 stars
Feb 17, 2011
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Worst experience ever! I moved across the same town and asked to have a second receiver box installed. When the tech tested the line he said the resistance across the wire was too low and couldn't install the box. Then they started charging me a $5... (More)
Was this Review helpful to you?   Yes 3 No 1   
1 of 5 stars
Aug 9, 2010
by Guest96595
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
I stayed home one entire day because a repairman was supposed to come. He never showed. They "said" they would give me a twenty dollar credit because of this inconvenience. They never gave me any credit. However, the repairman finally came later in... (More)
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Aug 9, 2010
by Guest47213
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Charter Communications is TERRIBLE. They do not honor their plans and they randomly change services without notice. I DO NOT recommend them.
Was this Review helpful to you?   Yes 8 No 2   
1 of 5 stars
Aug 9, 2010
by Guest81584
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Awarded no stars in my book. Heard about a senior discount. Called the Worcester office and a woman said there was an 8% discount off the entire bill for seniors but you had to apply in person and show proof of age. Worth the hour drive for what... (More)
Was this Review helpful to you?   Yes 5 No 1   
1 of 5 stars
Aug 9, 2010
by Guest04103
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Very disappointed with this company. Went into the Worcester office to change the name on the account, and to go over any package deals they may have. The lady behind the counter was rude, and was unwilling to work with me on setting up an account t... (More)
Was this Review helpful to you?   Yes 2 No 0   
1 of 5 stars
Aug 9, 2010
by Guest00541
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
how did this company get to rate one star? from my dealings it should be receiving negative stars. try to cancel service for a deceased parent. all you get is rude customer service, long phone delays,disconnects and almost impossible demands. I sugg... (More)
Was this Review helpful to you?   Yes 8 No 3   
1 of 5 stars
Aug 9, 2010
by Guest90181
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
THE WORST!!!!!!!!! I was told by a charter agent that a balance was to be waived when I called to restart my service. They also said no one would need to come into the house. They did. and left and came back again I was not able to leave my house fo... (More)
Was this Review helpful to you?   Yes 1 No 1   
1 of 5 stars
Aug 9, 2010
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
worst ever
I would seriously consider the old dial-up system before going with Charter internet service. Second time in my life that I've had Charter service, not by choice- they have a monopoly on cable service in some areas, same problems keep coming up. Wir... (More)
Was this Review helpful to you?   Yes 9 No 3   
1 of 5 stars
Aug 9, 2010
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
This company is in need of an overhaul of its customer service.
I am an extremely frustrated customer. The tech did not show up at all yesterday for an appointment and was supposed to be here this morning at 8 a.m. It is 10:38 and s/he is still not here. You have wasted almost 7 hours of my time, and we will be... (More)
Was this Review helpful to you?   Yes 13 No 3   
1 of 5 stars
Aug 9, 2010
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
I received very poor customer service. When I called seeking help, they disconnected me, such that I had to call back and go back into the cue, waited 10 minutes or more, again. Then, when I got someone they told me I needed to speak with someone el... (More)
Was this Review helpful to you?   Yes 10 No 2   
1 of 5 stars
Aug 9, 2010
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Terrible customer service. Put me on hold several times and never came back.
These guys have no idea what they are doing. I'm willing to switch just so I don't have to deal with the incompetence.
Was this Review helpful to you?   Yes 8 No 2   
1 of 5 stars
Aug 9, 2010
by Guest05116
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
This is the worst excuse for a company ever. It took me months to get my credit back for the digital box then they tried to charge me for the modem I had already bought. This company is a scam, they will try to suck every cent they can out of you fo... (More)
Was this Review helpful to you?   Yes 2 No 1   
1 of 5 stars
Aug 9, 2010
by Guest51909
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Horrendous. This is the only word that comes to mind when I think about this "company". Charter's internet has constant random disconnects with outrageously long down times. The lack of quality they provide for the customers cause me to question why... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Jul 13, 2009
by Guest31338
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
I am being generous with one star. Their customer service reps are rude. Is hanging up on customers part of the training for Charter? Can you ever speak to anyone in the United States? I have had several payments that were never posted, the money ca... (More)
Was this Review helpful to you?   Yes 1 No 1   
1 of 5 stars
Apr 24, 2009
by Guest39893
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
I ordered service two months ago and have had nothing but problems since. The initial installation services and charges reflected more than what I ordered and added services were added to the subsequent billing statement as well. To top it all off,... (More)
Was this Review helpful to you?   Yes 1 No 1   
1 of 5 stars
Jan 15, 2009
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Why don't they have a phone number listed for the local office? I had a simple question for them and the only numbers listed are for the Worcester office and a national automated system. The Worcester office tried forwarding me to the Chicopee offic... (More)
Was this Review helpful to you?   Yes 2 No 1   
1 of 5 stars
Oct 23, 2007
business
Charter.com - CharterÔ - Official Site 95 Higgins St,
Worcester, MA 01606
USA
Customer Service is in need of some serious help. If they cant help you the only thing left to do is to hang up on the customer mid sentance. Billing is screwed up on a monthly basis. Internet is down, almost daily, sometimes more than once in a day... (More)
Was this Review helpful to you?   Yes 2 No 1   
 
1-25 of 26 Results
1  2  Next >

 
 
Browse to locate your photos. All photos are subject
to review and take at least 24 hours to appear on the site.

JPEG or GIF only, no larger than 5MB
Enter a title for your photo and upload.

By uploading a photo you are agreeing to our Photo Guidelines
 
Data provided by one or more of the following: Dex Media, Acxiom, Infogroup
 
User Generated Content Guidelines
    Edit this Business Info - Publishing Guidelines
  • User provided updates will not over-write updates provided by the business owner.
  • Superpages.com's editorial department will review the updates, but does not validate the updates with the business.
  • Information provided will be screened and must meet the Content Guidelines before it is published on Superpages.com.
  • Superpages.com reserves the right to remove any content that does not conform to policy.
  • By submitting information, you are granting Superpages.com permission to publish the information you provided.
  • Most submissions take at least 24 hours and may take up to a week to appear online.
    Photos - Publishing Guidelines
  • For photos to publish, the user has to be a registered Superpages.com user.
  • The user will receive an email from Superpages.com asking them to click the link verifying that the photo can be published on Superpages.com.
  • All photos will be edited by Superpages.com staff.
  • The photos must meet the Superpages.com Photo Guidelines.
    • The Content was created by me or by my employees or by a third party who has given me written permission to use the Content in the manner contemplated by the Application.
    • If the Content includes a person or persons, I have obtained from each person in the photo the unrestricted right to use the photo.
    • I have the unrestricted right and authority to use the Content in any media and in any advertising published under the Application in the way it is used.
  • Superpages.com reserves the right to remove any content that does not conform to policy.
  • By submitting information, you are granting Superpages.com permission to publish the information you provided.
  • Most submissions take at least 24 hours and may take up to a week to appear online
    Business Blogs - Publishing Guidelines
  • For Business Blogs to publish, the user has to be a registered Superpages.com user.
  • The user will receive an email from Superpages.com asking them to click the link verifying that the blog can be published on Superpages.com.
  • Blogs will be edited by Superpages.com staff.
  • The Blogs must meet the Superpages.com Content Guidelines.
  • Superpages.com reserves the right to remove any content that does not conform to policy.
  • By submitting information, you are granting Superpages.com permission to publish the information you provided.
  • Most submissions take at least 24 hours and may take up to a week to appear online.
    Abuse Policy
  • Content that is not acceptable can be reported through our Report Abuse link. Superpages.com staff will review all reports and remove those that violate policy.
  • The following may be considered abusive and lead to the removal of content:
    • Profane, obscene, abusive, offensive, objectionable, unintelligible language.
    • Adult material, including graphic images, written images, URLs, or links.
    • Negative comments about individual employees, including names.
    • References to another company, whether by name, domain name, trademarks or service marks.
    • Malicious intent