First Team Honda

Jun 22, 2009 by Guest02654

Service Center experience was shameful. We were quoted a reasonable ammount to replace our vehicle timing belt on our... (More) Service Center experience was shameful. We were quoted a reasonable ammount to replace our vehicle timing belt on our 2003 Pilot. They they said we needed 2 new motor mounts and new brake pads+resurfacing, bringing the total cost to about a grand more than the original quote. I foolishly agreed to the extra service. When I got the vehicle back the oil dipstick tube was not reattached (flopping around and interfering with drive belts) and several cover clips were not reattached. A very sloppy job for a very large sum of money. So I had to bering the vehicle back for the day. The service manager actually claimed that the bolt securing the dipstick tube fell out on its own so they glued it back in place using LockTite. I would have been fine with them apologizing for the poor quality of the job, but saying the bolt fell out on its own?? Be very careful when dealing with this service center.  (Hide)

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