I attempted to contact the camera department at the Chehalis WA store. It took 3 calls (waiting for 23+ rings each time before finally paging to have someone take the call. I wanted replacement AC adaptor for my new HDR-CX230 camcorder I purchased there. The electronics clerk/staff did not seem to understand what I wanted or if you had any. Untrained staff = Unhappy costomer.

Never again will I shop at this location! Sure its a nice store, but that means nothing when the staff is as horrible as it is. My family went at 8 pm tonight. Yes, I understand this is not a prime time for checkers, but they had 4 lanes open. One of which was the speedy checkout late for 20 items or less. We got just lucky enough to be behind a couponer who had issues with every other item. After at least a 15 minute wait and 3 people in front of us leaving the line we finally make it to the belt. I start unloading our groceries and I'm told the lane is closed. And we weren't told this by the checker, she had another customer tell us. I told her that someone would check me out because I had already waited 15-20 minutes and if the lane was closed she should have turned off her light, or oh wait, said something sooner! The checker then started rolling her eyes and telling the couponer she wasn't checking me out. My husband and I got so frustrated that after 30 minutes of waiting we left our cart right there in the line and walked out. On the way out we see 3 managers wandering around giggling and having a grand old time while all 4 open lanes have at least 7 customers per line. What kind of customer service is that?! Never once did they call for back-up cashier it any assistance. This place is pathetic. If I have to spend the extra money to go to Safety and get outstanding customer service then so be it!

Don't think you can beat this store for groceries, the aisles are bright and clean and the shelves are stocked. And on most of the items the price is the best and they price match.

when calling about my pool i was given the run around about where it was and no one could give me a striate answer