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Toys R Us/Kids R Us - Charleston7800 Rivers Avenue, Charleston, SC29406 USA
hit or miss customer service. was shopping for a playhouse, saw one advertised in the flyer xx% off. called to ask about it.. if it was in stock and how much? employee put me on hold for NO LONGER than 5 seconds, after asking me to describe it, b... (More) hit or miss customer service. was shopping for a playhouse, saw one advertised in the flyer xx% off. called to ask about it.. if it was in stock and how much? employee put me on hold for NO LONGER than 5 seconds, after asking me to describe it, but not asking the SKU number or anything else(I even offered it as I had it from their website). came back on and said we have one and it is 199.99. the listed retail price online was much lower. so I knew she did NOT check. a few days later called back, got another person. this person actually checked... they had 3 in stock and the sale price was 119 regular price 159..... hmmmto their credit they did hold the item for pickup after it was purchased, for a week, until I could get a truck to bring it home in..... except for the fact that, I did NOT need a truck. when asked to see the box after purchasing the item(boxes were in stockroom) the emplyee simply said "oh, no, it's BIG you need a truck. it would've fit in my car. :( (Hide)
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