This place destroyed my comforter and then laughed in my face when I showed them the damage. I understand that accidents happen, but they seriously need to take some ownership and have better customer service. There is a type of material all through the comforter that appears to have shrunk giving the comforter a puckered appearance in all those sections. There is no possible way I could have damaged it that way. It doesn't fit in my washing machine, that's why I brought it to the dry cleaner!! I will never go back.