I went to Plato's Closet the other day to bring clothes in and had two bags full of name brand clothes and shoes ( Clothes from Express, a dress by Guess Marciano, a Guess purse, Jessica Simpson pumps, Naughty Monkey boots and much more). The lady at the counter told me it would be 2 to 3 hours for the wait. When I came back to see what they would offer, they only gave me $19 for my clothes. I kindly accepted since I thought I could sell the rest that Plato's Closet didn't take, I could sell on eBay or craigslist. They gave me my bag back and once I got home I noticed I was missing clothes that Plato's closet didn't take that wasn't in my bag. I called them right away and the girl on the phone stated that "if there are missing clothes that the customer has forgotten they give it to Salvation Army." I told her I didn't forget them but the lady at the counter presented my bag to me but forgot some items that they didn't accept. The girl on the phone stated "there's nothing we can do. Sorry." and hung up the phone. I was so upset about the poor customer service and the girl on the phone didn't attempt to solve the matter, I decided to go in and talk to them in person. When I arrived at Plato's closet, I saw my name brand things out on the floor that they didn't take and I told them that this was my missing clothes and that I spoke to someone about this on the phone and they refuse to help me. The lady at the counter told me that there was nothing they can do since my stuff was already out on the floor. I asked how could this of happened and the lady said it doesn't because they label everything once the customer comes in with clothes. I was already so upset about the situation that I just decided to leave since I knew at that point they weren't going to do anything about it. It seems like Plato's Closet took my missing clothes and didn't let me know about it or they mixed it up with someone else's and refuse to take responsibility of the confession. Either way, I didn't care about the money or getting back the clothes since I knew I wasn't going to wear them again but I was most disturbed by how I was treated as a customer, the very poor management and how they organized things is very careless and poor. After my experience, I will not be returning and I'm going to warn everyone about the scam Plato's Closet is.