We have bought a lot of stuff from Best Buy. Our last major purchase was a front loading washer and dryer set. We are extremely happy with our purchase and with the service we received that day. The sales person was very knowledgeable and helpful. He did not try to pressure us into spending more money for features we did not need. He just explained the difference and let us decide what we needed. I have found this to be true in other departments with other purchases too. It is very helpful to speak with someone who knows about the products they are helping you with.