I took my bike in to be repaired on a Saturday. I told them I needed it in one week. When I had not heard back by Thursday I called, only to hear that my bike had not been worked on. I was told that it would be worked on the next day. However, Friday afternoon, nothing had changed. The clerk was mocking my frustration and the manager was indifferent. Luckily, I was able to get my bike serviced at a local bike shop the next day--in time for Bike the Drive on Sunday. I don't recommend this service, unless you want a cheap price and don't care when/if your bike gets repaired. Also, I would worry about the quality/expertise. I would rate it zero stars, but the system wouldn't let me.