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Feb 19, 2012
Feb 19, 2012
Hertz Rent A Car2301 University Dr, Bismarck, ND58504 USA
Wanted to pick up a rental car at Bismarck with drop off at Minneapolis Airport at the government (military rate). Over the phone i reserved a car at one rate with unlimited mileage. Same rate I confirmed at the counter when I picked it up. But w... (More) Wanted to pick up a rental car at Bismarck with drop off at Minneapolis Airport at the government (military rate). Over the phone i reserved a car at one rate with unlimited mileage. Same rate I confirmed at the counter when I picked it up. But when I dropped it off in Minneapolis, the local charged me a rate 4+ times more than the rate given in Bismarck. Well, long story short the woman who quoted me the rates (by phone and in person) had provided the wrong information. Well the manager and I talked and he compromised with the quoted rate. I would have taken a different vendor if I knew of the higher rate, but in the future, I think I will continue to use Hertz because of their excellent customer service. THANKS Hertz for helping me out. Respectfully, Bob S Lino Lakes, MN (Hide)
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