Automotive Repair & Service, Tire Dealer, Brake Service, Oil & Lubrication Service, Bismarck-Mandan's Newest Laser Car Wash At West End Tesoro In Mandan
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Jul 25, 2010
Jul 25, 2010
Arrowhead Tesoro220 E Boulevard Ave, Bismarck, ND58501 USA
My regular mechanic was booked, so I went to this Arrowhead Tesoro just for an Oil & Lube. I could see that the mechanic put oil in my car so I did not immediately check the level. I checked it after my work shift ended and found the level to be 2... (More) My regular mechanic was booked, so I went to this Arrowhead Tesoro just for an Oil & Lube. I could see that the mechanic put oil in my car so I did not immediately check the level. I checked it after my work shift ended and found the level to be 2 qts over the top line, which is way over. This could damage an engine. So, I left a vmail for the manager and asked for a resolution -- requesting that either the work be redone or that they refund the $38.30 because the car could not be driven like that. The manager never got back to me. I not only had to pay Arrowhead Tesoro $38.30, I had to immediately pay someone else to re-do their work and put in the correct amount of oil. I also had the additional concern about whether or not the engine was damaged because of the overfill. I realize mistakes happen, but the mechanic still had the opportunity to check the oil level before turning the car over, which many mechanics do. The manager never getting back to resolve was inexcusable. (Hide)
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