Recreational Factory Warehouse

Sep 16, 2008 by KAMM from Warrior, AL

this is the worst experience I've ever had making a major purchase.
After paying $6800 in cash for our purchase we were called ignorant and stupid by a salesman, because instead of... (More) After paying $6800 in cash for our purchase we were called ignorant and stupid by a salesman, because instead of waiting for delivery we were wanting to load the hot tub on the top rails on the bed of our truck. The hot tub was 8' x 8' , and our salesman and the manager said this would work. After being insulted we asked for our money back, but once put into their system they had to refund by check cut by the home office we would receive in the mail. I could understand this if we had paid by check, but as I said we paid with U. S. Currency CASH. After leaving we were contacted by the regional manager and our salesman who did apologize after realizing the problem they assured us the problem had been taken care of. Upon our arrival the rude salesman who was off the clock for two hours began mouthing which led into a altercation in the parking lot as we were loading the hot tub, where he tried to hit us with his car. We did not receive everything we were suppose to.  (Hide)

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