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Feb 19, 2010
Feb 19, 2010
Furniture Deals1737 E North Ave, Belton, MO64012 USA
We bought a high end mattress set about 2 years ago. It now has a 2 inch sag on each side! They refuse of honor the 10 year warranty because it has a water stain on it. They told me it was my fault it was sagging because I obviously misused my ma... (More) We bought a high end mattress set about 2 years ago. It now has a 2 inch sag on each side! They refuse of honor the 10 year warranty because it has a water stain on it. They told me it was my fault it was sagging because I obviously misused my mattress. How the $* do you misuse a king size mattress?!?! Unfortunately there is no way to sleep on a pillow top mattress without sweating at some point. I have even gotten the stains out of the mattress-you can't tell they are there at all but they refuse to help me. They wouldn't even offer a discount on a new mattress or any help. They were rude and slow getting back to me. It took them over a week to call me and tell me they wouldn't help me. We will never go back or recommend this store to anyone! (Hide)
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