I have never had any problem with Kmart other than it was hard to catch a customer service person.They all seem to scatter, or maybe they just don't have many. Until I went in there last time to return merchandise.I called first to see if I could do a straight across exchange as my mother had the reciept not me. The girl ( Jordyn) said I could so I drove there. When I got there she said no you cant,even though I told her exactly what is was on the phone.When my boyfriend asked her whybecause she already said it was alright and she replied "she said she had the reciept" he was there when I told her I didn't have it. I didn't say anything to her I just left and brought the receipt in the next day. She was busy with someone else,so I waited.While she was talking to him she asked me if I had the receipt,instead of saying yes (because she was talking to the other man) I held it up for her to see.At which time she said "well if your going to be rude I dont have to help you"