Just bought a brand new 2010 Reign X from them. The bike is awesome; the mechanic work horrible. This was a $3,100 AM/FR mountain bike. I literally rode it around the block in Bellingham just after purchasing it and could not shift the rear derailleur any lower than 4th gear. The gears were so out of adjustment that the chain constantly skipped around until it finally snapped after about 10 minutes of riding. I am completely appalled. It is blatantly clear they never tested the bike after assembly. Such a mistake in mechanic assembly would only be committed by a complete amateur, and even an amateur would notice the problem immediately. This never should have occurred on a brand new bike immediately picked up from the shop. This is the first online review I have ever written, but given similar complaints from a close friend and an unbelievable experience from a right-from-the-shop bike, I couldn't bear to let others share a similar experience. Cannot trust their mechanical prowess.

our family have bought many bikes through the years and they have always took care of every one in our family .we sent as many people as we can their way . two thumbs up