Some people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. From talking straight about prices to helping you find the perfect glasses for your...read more
Some people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. From talking straight about prices to helping you find the perfect glasses for your lifestyle, our focus is on you. Our customers are the heart of our business, and we are obsessed with making the optical experience better for them every step of the way. So we do things a bit differently. We don't lead you to believe you'll pay one thing for a pair of glasses, then spring a bunch of surprise costs on you when you g
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Some people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. From talking straight about prices to helping you find the perfect glasses for your lifestyle, our focus is on you. Our customers are the heart of our business, and we are obsessed with making the optical experience better for them every step of the way. So we do things a bit differently. We don't lead you to believe you'll pay one thing for a pair of glasses, then spring a bunch of surprise costs on you when you get to the register. We don't leave it up to you to figure out what your vision benefits do or don't cover. Around here, we think of the optical experience as more than a prescription and a pat on the back. We were founded by a doctor who revolutionized the optical industry by putting people first and promising to deliver a vision experience that is based not just on cutting-edge technology and retail selection, but on listening and respect. Our obsession with improving the optical experience began with Dr. Stanley Pearle. Dr. Pearle founded the Pearle Vision® business in 1961 with a small office in Savannah, Georgia, five employees—and a commitment to excellence. An innovative man, Dr. Pearle didn't stop with Georgia. More than 40 years and nearly 800 company and franchise stores later, Dr. Stanley Pearle's vision, Pearle Vision, is an American household name. At Pearle Vision, we're different. And it shows.
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Oct 4, 2012
by anonymous
5
Oct 4, 2012
business
Pearle VisionUSA
I am giving this location 5 stars due to outstanding customer service! I must say, I think they should get a 6th star for the simple fact of having to deal with such characters that go to their store with the whole entitlement attitude. I have been... (More) I am giving this location 5 stars due to outstanding customer service! I must say, I think they should get a 6th star for the simple fact of having to deal with such characters that go to their store with the whole entitlement attitude. I have been in retail for over 30 years. Those bums need to go back to Princeton and stay there!!! (Hide)
Was this Review helpful to you? 101 of 1 found this review helpful
Business Reply to this Review by Leo
Aug 17, 2012
business
Pearle VisionUSA
Hello, my name is Leo Khomutov and I am the owner of this Pearle Vision. I am sorry that you had such a poor experience at the store. I have been in this location for over 19 years and have never received such a response from a customer. I am happy... (More) Hello, my name is Leo Khomutov and I am the owner of this Pearle Vision. I am sorry that you had such a poor experience at the store. I have been in this location for over 19 years and have never received such a response from a customer. I am happy to discuss any problems you had and answer any questions you have. I'd like the opportunity to make things right. Feel free to come by or call. (Hide)
The website says that you can return frames within 30 days. It does not say that this offer will not be granted between stores. Found the frames I wanted at another store and the place I originally got the frames said no way. Some stores are co... (More) The website says that you can return frames within 30 days. It does not say that this offer will not be granted between stores. Found the frames I wanted at another store and the place I originally got the frames said no way. Some stores are company stores and others are franchise - beware you cannot switch stores. (Hide)
I've gone to pearle Vision in State College a number of times. I understand the the doctor there and the eyeglass sides are seperate businesses. On the Pearle side I have gotten nothing but great service. The two people I see the most are Mike and K... (More) I've gone to pearle Vision in State College a number of times. I understand the the doctor there and the eyeglass sides are seperate businesses. On the Pearle side I have gotten nothing but great service. The two people I see the most are Mike and Kate. Both are very helpful and a pleasure to work with. I wish more business had employees like this who took the time to explain every thing and do it with a smile. I would highly recomand going there just to be helped by them/ (Hide)
Was this Review helpful to you? 13813 of 21 found this review helpful
I went to Pearle in Norman and found no wait. I thought I had no insurance coverage, but they called anyway and I found that I had good coverage. The people were courteous, professional, well organized; the facilities were neat and clean with lots... (More) I went to Pearle in Norman and found no wait. I thought I had no insurance coverage, but they called anyway and I found that I had good coverage. The people were courteous, professional, well organized; the facilities were neat and clean with lots of chairs available. My son and I got great service (especially since we just walked in w/no appointment) and I spent less than I thought I would. (Hide)
Was this Review helpful to you? 13513 of 18 found this review helpful
Called to schedule an appointment and the woman asked for my insurance information. I was told that I would recieve a call before my scheduled appointment about my insurance and if they took it. The day of the appointment I didn't get a call so I... (More) Called to schedule an appointment and the woman asked for my insurance information. I was told that I would recieve a call before my scheduled appointment about my insurance and if they took it. The day of the appointment I didn't get a call so I went on in. I walked in and it took them 15 minutes to say "be with you in a moment". Then when I was finally spoke with someone I was told that my insurance would not be taken because it was out of their network. So it was a waste of time and gas for me to have been there when all they had to do was call me to let me know. However, when I called my insurance company they told me that it should have not made a difference my coverage is the same where ever I go. (Hide)
Was this Review helpful to you? 26626 of 32 found this review helpful
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Some people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. From talking straight about prices to helping you find the perfect glasses for your lifestyle, our focus is on you. Our customers are the heart of our business, and we are obsessed with making the optical experience better for them every step of the way. So we do things a bit differently. We don't lead you to believe you'll pay one thing for a pair of glasses, then spring a bunch of surprise costs on you when you get to the register. We don't leave it up to you to figure out what your vision benefits do or don't cover. Around here, we think of the optical experience as more than a prescription and a pat on the back. We were founded by a doctor who revolutionized the optical industry by putting people first and promising to deliver a vision experience that is based not just on cutting-edge technology and retail selection, but on listening and respect. Our obsession with improving the optical experience began with Dr. Stanley Pearle. Dr. Pearle founded the Pearle Vision® business in 1961 with a small office in Savannah, Georgia, five employees—and a commitment to excellence. An innovative man, Dr. Pearle didn't stop with Georgia. More than 40 years and nearly 800 company and franchise stores later, Dr. Stanley Pearle's vision, Pearle Vision, is an American household name. At Pearle Vision, we're different. And it shows.
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