When I first moved in I was in a position of desperation and the assistant community director was a friend of mine. My (ex) wife and I were going to be evicted from our current residence, where he'd been assistant manager. We had our issues with the apartment but nothing near the horror stories I have read. In fact was actually pleased enough to stick up for them. In retrospect I see two areas anyone considering Adagio as a residence should consider: 1) they are expensive utility wise and 2) the staff is often not so much incompetent as they are disrespectful and discourteous. I watched others being treated as nothing more than a rent check and when issues arose do language barriers they were treated worse. Unless you can live in a dark igloo and speak perfect English, which ironically sometime the staff did not; this is not the place for you.