These guys make super high quality time clocks. I had one that lasted 7 years. It never died I just finally upgraded it to their new model the RTC-1000.

The product is fine. We got the handpunch system, and once you learn the ins and outs it is fine.

The fact of the matter is you don't get very far with tech support. I had to tease the information out of them and the tech that I spoke with acted like he was annoyed that I would even call with such a question. Be ready to be self taught.