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Sep 10, 2010
Sep 10, 2010
Sears Hometown Store1645 N. Spring St., Beaver Dam, WI53916 USA
Terrible service, terrible products. Spent the past two summers having two different lawn mowers repaired for my mom. After the first mower stopped working numerous times and began leaking gas they (after much arguing and confrontation even though... (More) Terrible service, terrible products. Spent the past two summers having two different lawn mowers repaired for my mom. After the first mower stopped working numerous times and began leaking gas they (after much arguing and confrontation even though my Mom had all the warranties and coverage they offer) eventually she received a new mower, but not before they charged her $36 because this newer year model cost more now. But hey, that means it's probably better right? Wrong. The second lawnmower's electric start randomly stops working. My mom is 74 which is why she has electric start. After 4 more repair visits to Sears in less than a year we are in the same boat again. They still have not fully repaired the issue. Their service is terrible and every salesman with a few exceptions are rude. Always trying to pass the buck on to corporate. I'm going in for my 5th visit today so they better have another new mower to give me, or better yet, refund her. My mom hasn't had a mower all summer (Hide)
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Sears Hometown Stores provides products and services in Home Appliances, Home Electronics, Lawn & Garden, Fitness, Tools and Household Goods to customers in smaller communities.
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