I have on and off used Frank's for over 15 years. As a Vet Tech they have the best supply of Scrubbs. (Nurse clothing)...After my hubby car accident they had the neck braces in many sizes...wedges to sleep on..Now that he has gotten older he needs canes walkers....Etc...If they don't have it they can get it . And usually in a Very short period of time. I Love Frank's Medical Mart....

Very disappointed in Frank’s customer service. I recently switched over to their company for my medical supplies and have discovered that they have a difficult time getting them approved with my insurance (although my previous supply company never had a problem with that). I understand, though, because sometimes things happen. However, the person who is designated to assist me, William, never seems to be available to take a phone call. Today I held the line to talk to him and was again given excuses as to why things had not been taken care of. When I asked to speak to the owner or someone else who might be able to provide answers or assist me better I was refused. William refused to even provide the name of his superior, the manager or even the name of the owner of the company. I, a customer, have no recourse or the ability to progress up the chain of command for service or to complain about the lack of. Not a good way to treat a customer. Very poor customer service and very bad business. If this business/customer relationship is this poor in the beginning I can only imagine how bad it will be in the future. I am cutting ties now to nip this in the bud. Very bad business decisions and extremely poor customer service. Seems they do everything they can to lose business.

Very disappointed in Franks customer service. I recently switched over to their company for my medical supplies and have discovered that they have a difficult time getting them approved with my insurance (although my previous supply company never had a problem with that). I understand, though, because sometimes things happen. However, the person who is designated to assist me, William, never seems to be available to take a phone call. Today I held the line to talk to him and was again given excuses as to why things had not been taken care of. When I asked to speak to the owner or someone else who might be able to provide answers or assist me better I was refused. William refused to even provide the name of his superior, the manager or even the name of the owner of the company. I, a customer, have no recourse or the ability to progress up the chain of command for service or to complain about the lack of. Not a good way to treat a customer. Very poor customer service and very bad business. If this business/customer relationship is this poor in the beginning I can only imagine how bad it will be in the future. I am cutting ties now to nip this in the bud. Very bad business decisions and extremely poor customer service. Seems they do everything they can to lose business.