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May 6, 2011
May 6, 2011
North Carolina Farm Bureau Mut1624 Live Oak St, Beaufort, NC28516 USA
Agents were hard to get in contact with or receive call back on quote information for a new home purchase. When the decision was made to switch both auto and home policies to FB, we felt that the agent should contact mortgagee/closing attorney with... (More) Agents were hard to get in contact with or receive call back on quote information for a new home purchase. When the decision was made to switch both auto and home policies to FB, we felt that the agent should contact mortgagee/closing attorney with binder information, not "have the mortgagee call the agent". Especially since we had to pay a 'membership' fee...if we are members; we should receive optimal customer service. Still have not received ID cards for either vehicles insured. Also, credit card was charged twice on the same day for the same premium! (HUGE $1,500+ mistake!) Please refer to good customer service...we are not "required" to purchase insurance from you, we chose to. Sincerely, a new customer with a bad taste, who is also a Home and Auto personal lines agent. (Hide)
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