Brian Harris Mini

We bought a 2009 Mini Cooper S spring 2009 -- my wife's dream car. Brian Harris Mini Service and Customer Service is terrible. They screwed up our documentation and that should have been the tell-tale sign. A month into driving her car, the motor... (More) We bought a 2009 Mini Cooper S spring 2009 -- my wife's dream car. Brian Harris Mini Service and Customer Service is terrible. They screwed up our documentation and that should have been the tell-tale sign. A month into driving her car, the motor suddenly lost power while driving and wouldn't start after we turned it off. We've been two weeks without our brand-new car and we can't get a hold of the Brian Harris Mini Service department. We call and leave messages trying to get an update on what's the matter with our car. We have literally been driving a loaner Mini for 2-weeks! We are very frustrated. My recommendation is you take your business elsewhere if you must own a Mini. Its a fun car no doubt, but with this kind of baggage, we wonder if its worth it.  (Hide)

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I have never had a worse customer service experience with any other organization of any kind in my entire life. Brian Harris MINI was supposed to title my car when I bought it. They screwed up the paperwork and will not return calls from me or my... (More) I have never had a worse customer service experience with any other organization of any kind in my entire life. Brian Harris MINI was supposed to title my car when I bought it. They screwed up the paperwork and will not return calls from me or my bank! It's so bad that my bank agreed to pay my late fees on my behalf and do the titlework themselves!!!!!! Do NOT go to this dealership!!!!!!!  (Hide)

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