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Bob Loftis Furniture560 SE Washington Blvd, Bartlesville, OK74006 USA
I purchased a bed set from Bob Loftis in Bartlesville 1/10/11. After 3 wks, I noticed a hump on one side of mattress. I called and spoke with Sandy she said they would check protocol. I called back still no protocol. Finally, I received a call from... (More) I purchased a bed set from Bob Loftis in Bartlesville 1/10/11. After 3 wks, I noticed a hump on one side of mattress. I called and spoke with Sandy she said they would check protocol. I called back still no protocol. Finally, I received a call from Mark asking what the problem was. I told him I was not sure if stitching was coming loose or what. He asked has anyone been pulling on treads any tags removed any stains. I told him tags not removed and stain free. Mark said I was going to make my mattress order next week but he could make order sooner for replacement. I answered no hurry make your order as planned. After a few wks, I called Mark again and he said my paperwork has been lying on his desk and for some reason been over looked. He asked has anyone inspected it. I said no our last conversation you would order and call to setup delivery. To make a long story short I have a mattress with hump reason given I didn't turn it and its 3 months old. I reported it 3 wks after purchase. (Hide)
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