I usually don't write reviews but my wife and I have been buying and servicing Toyotas at Jerrys for the past 10 years and really are happy with our experiences. I wouldn't go anywhere else. I am on my second Toyota, I drive a 2012 Camry and my wife has a new 2017 Rav4. Fletcher Dixon is our salesperson and we love him. He is very knowledgeable about the cars and has helped us decide between trims to make sure we are buying exactly what we want. Ruan and Jenn in service have been very friendly and professional to work with as well when we come in for service, or just to stop by and get a free car wash.

On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said my "tires forever warranty" was invalidated because I did not replace my cabin air filter at the 30000 mile service but they would let that go if I now bought a filter. When I went back to my 30000 mile service the reason I did not replace the filter was because their service technician said that it was okay. I have documentation that shows this. I bought the new one this time because even though my filter had not been inspected I wanted everything to stay compliant. After the vehicle was taken in for service I was advised that I needed front brakes. I was not having any brake problems or brake noises but wanted to be safe so I said okay. I agreed to the advertised brake special of $99.95. When I reviewed my invoice I noticed they did charge me the $99.95 but also charged me an additional $235.00 to turn the rotors. I called the parts department and was told that new rotors were only $106.00 a piece for a total of $212.00. Less than the amount of turning the old rotors. The labor would be the same so this makes no sense. I did not authorize this additional cost and only agreed to the $99.95 amount. This additional amount was never explained to me or agreed upon. The parts were never returned to me for inspection. I am requesting a full refund of the brake service.

THE DEALERSHIP WAS A GREAT PLACE TO DO BUSINESS WITH. THE SALES AND SERVICE PEOPLE REALLY CARED ABOUT ME. I GOT A GREAT DEAL ON MY VENZA AND THEY CARED EVEN MORE ABOUT ME AFTER THE SALE.