Look to Sears Auto Center to make sure your car keeps pace. We have the essentials: Tires from great brands such as Goodyear, Michelin, Bridgestone and BF Goodrich, Automotive Repair and Services like oil changes, brake alignment, and of course car ba...read more
Look to Sears Auto Center to make sure your car keeps pace. We have the essentials: Tires from great brands such as Goodyear, Michelin, Bridgestone and BF Goodrich, Automotive Repair and Services like oil changes, brake alignment, and of course car batteries from top brands like Diehard. But we also offer the automotive parts that take your vehicle to the next level: custom wheels, performance suspensions, navigation systems and other car electronics. Many of our automotive products can be purchased online and picked up at your local Sears Auto Center.
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Look to Sears Auto Center to make sure your car keeps pace. We have the essentials: Tires from great brands such as Goodyear, Michelin, Bridgestone and BF Goodrich, Automotive Repair and Services like oil changes, brake alignment, and of course car batteries from top brands like Diehard. But we also offer the automotive parts that take your vehicle to the next level: custom wheels, performance suspensions, navigation systems and other car electronics. Many of our automotive products can be purchased online and picked up at your local Sears Auto Center.
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Nov 2, 2012
by anonymous
1
Nov 2, 2012
business
Sears Auto Center: Service, Parts and AccessoriesUSA
LOST A LOYAL CUSTOMER FOREVER! I have been using Sears Automotive (Lawton) off and on since 1999 and had received Ok service. That is until August 2012 when I took my 2006 Tundra in for a tire repair, rotation, and balance of the Michelin tires I... (More) LOST A LOYAL CUSTOMER FOREVER! I have been using Sears Automotive (Lawton) off and on since 1999 and had received Ok service. That is until August 2012 when I took my 2006 Tundra in for a tire repair, rotation, and balance of the Michelin tires I purchased at Sears along with an oil change. I dropped the truck off before noon and called at 5 pm about its status. Was told it was almost done, so I headed back to Sears. Upon arriving I see my Tundra on the lift with oil gushing out from under the engine and skid plate with a massive oil spill underneath. When I asked the Tech what happened, he said the new filter was not tightened and when they started the truck oil went all over the engine. They also said they would clean up the engine. Then I find out that the tires had not been rotated, balanced, and the one with a leak not repaired. After 5 ½ hrs, nothing had been completed. Guess you can say the guy on the phone lied. I recommend you look somewhere else! (Hide)
Was this Review helpful to you? 808 of 8 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
This is the best place in town! They are always friendly and do whatever they can to help you. There is no pressure or weird scare tactics and they work quickly. I highly recommend Valley Automotive.
Was this Review helpful to you? 050 of 5 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Quite a professional experience. Robert at desk is quite the professional and gives correct quotes and the service people are friendly and do a good job. I will go back. Don
Was this Review helpful to you? 141 of 5 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Stay away!!! Horrible service. Repairs done incorrectly. Took car back twice for same repair. Sears was unable to find problem with repair. Took car to dealership and problem was located and correct repair made. The convenience of Sears is alluring... (More) Stay away!!! Horrible service. Repairs done incorrectly. Took car back twice for same repair. Sears was unable to find problem with repair. Took car to dealership and problem was located and correct repair made. The convenience of Sears is alluring but, do yourself a favor and take your vehicle any place other than Sears. (Hide)
Sears Auto Center: Service, Parts and AccessoriesUSA
thankyou robby croft for being a true professional. No bull, he gave me a great price and payments he will be earning my companys business in the future as well. highly recommend mr croft and the fleet department he works for at dick smith ford.
Was this Review helpful to you? 242 of 6 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
These folks charged me for an alignment on what was likely an already aligned vehicle, and messed up the alignment so bad I blew a shock. My steering wheel is also way off center now, and they stripped 3 of 4 bolts on the skidplate of my 4X4 truck,... (More) These folks charged me for an alignment on what was likely an already aligned vehicle, and messed up the alignment so bad I blew a shock. My steering wheel is also way off center now, and they stripped 3 of 4 bolts on the skidplate of my 4X4 truck, and didn't even get them tight. (Hide)
Was this Review helpful to you? 16316 of 19 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Stay away from their 3yr battery replacement plan. Good luck getting a replacement or prorated on a new battery. Two other automotive service said my battery was not holding a charge. Brought the battery back to sears, they said battery was fine... (More) Stay away from their 3yr battery replacement plan. Good luck getting a replacement or prorated on a new battery. Two other automotive service said my battery was not holding a charge. Brought the battery back to sears, they said battery was fine and nothing they can do. (Hide)
Was this Review helpful to you? 202 of 2 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Here is my experiance, I drove into the lower levcel of this place. Walked over to where of course they sell service, W I wanted two new tires for my vehicle. All was going well until the schlep bangs a hole in my fuel tank cover, gets grease on the... (More) Here is my experiance, I drove into the lower levcel of this place. Walked over to where of course they sell service, W I wanted two new tires for my vehicle. All was going well until the schlep bangs a hole in my fuel tank cover, gets grease on the caps of my rims 700.00 a piece, and torques my lugnuts to 150 LBS when the manufacturer spefifies 98 LBS, they do not use a torque wrench, they just use the air tool and hope for the best. (Hide)
Was this Review helpful to you? 191319 of 32 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
I own a local independant full service auto repair facility. We currently do not offer alignment services, but do repairs that require alignment afterward. My experience using Sears at The Avenues in Jacksonville, FL for alignment services has been... (More) I own a local independant full service auto repair facility. We currently do not offer alignment services, but do repairs that require alignment afterward. My experience using Sears at The Avenues in Jacksonville, FL for alignment services has been just fine. I and my whole staff are ASE Master tech certified, with over 30 years experience, and these folks have never once tried to up-sell or offer additional work that was not totally warranted. We appreciate the honest and timely service and it allows us to offer our customers one-stop repairs with no hassles. (Hide)
Was this Review helpful to you? 212 of 3 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Just called and explained the basics of the problem with my vehicle. I ended with is this a service you provide or what would you suggest. The employee, Angela, just responded with "No, Ma'am" with no further assistance or guidance as to how to so... (More) Just called and explained the basics of the problem with my vehicle. I ended with is this a service you provide or what would you suggest. The employee, Angela, just responded with "No, Ma'am" with no further assistance or guidance as to how to solve this problem or where to go. (Hide)
Was this Review helpful to you? 12412 of 16 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
After locating the Sears Auto Center on line and choosing the specific site you want why doesn't it just display the phone number rather than go through a National voice mail? Even then if the zip code is important to obtain the number, why isn't i... (More) After locating the Sears Auto Center on line and choosing the specific site you want why doesn't it just display the phone number rather than go through a National voice mail? Even then if the zip code is important to obtain the number, why isn't it displayed? This takes stupid to a new level. Will the service be any better? (Hide)
Was this Review helpful to you? 13413 of 17 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Sears really sucks. While the merchandise might be good, just TRY to buy an appliance. They are way understaffed and it takes forever to even SEE a salesman. Why a store would make it difficult to purchase their merchandise... is... well... puzzl... (More) Sears really sucks. While the merchandise might be good, just TRY to buy an appliance. They are way understaffed and it takes forever to even SEE a salesman. Why a store would make it difficult to purchase their merchandise... is... well... puzzling to say the least. This has happened several times, and I've heard the same from several people. If you want to know why this company and its Fort Collins store are foundering, I dare you... try to buy a Dishwasher or a Refridgerator at this store, even in the middle of a weekday afternoon. I tried to buy a refrigerator... had $800 to spend right there and knew what I wanted. I left after a while: One salesman was 'in charge of' that stuff and other salespersons were not allowed to sell fridges (apparently). I bought a fridge somewhere else. I recently tried to buy one of their dishwashers on a Wed. afternoon... same deal. I am NOT going to wait for a half hour to buy a dishwasher. I thought Sears was a consumer product company? (Hide)
Was this Review helpful to you? 989 of 17 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Called ahead to get my vehicle in, then reintereated at vehicle check in that I was on my lunch break. After 1:15 they never touched my vehicle and my keys were left in the vehicle just sitting on the lot.
Was this Review helpful to you? 23423 of 27 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
We finally decided to allow them to work on my girls car. They appeared to be fair and one thing is that they did an excellent job. He informed us of the brake job warranty and the steps to use it if necessary.
Was this Review helpful to you? 10710 of 17 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
Provo Sears: DON'T GO HERE! ZERO STARS!! My Explorer had a radiator hose break. I had it towed to Sear's b/c they were close and open Sat. BAD IDEA!! The repair was done wrong! After the repair, the car overheated again. Took it back to Sear's & was... (More) Provo Sears: DON'T GO HERE! ZERO STARS!! My Explorer had a radiator hose break. I had it towed to Sear's b/c they were close and open Sat. BAD IDEA!! The repair was done wrong! After the repair, the car overheated again. Took it back to Sear's & was told my car probably had a bad thermostat. The thermostat was only 3 mos. old. Employee said it must have been installed wrong & I should take car to reg. mechanic and make him fix it. I called my reg. mechanic on the spot & was told it sounded like a bad radiator fill and like there was AIR in the coolant system. He was right! Sears mechanic apologized and said somehow the system was full of air and did not have enough coolant. B/c there was no leak, "machine probably turned off during filling and no one noticed." He redid it. We left. Car overheated again. I took it to my reg. mechanic (what I should have done all along!) who found exhaust fuel in coolant system. Heads were melted. Sears denies any wrong doing. (Hide)
Was this Review helpful to you? 431143 of 54 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
My car was in for new tires and had over $700 in damage done on top of having two of the wheels seated incorrectly. They then proceeded to lie to the main Sears office about the details of the incident, and that office subsequently lied to the Bette... (More) My car was in for new tires and had over $700 in damage done on top of having two of the wheels seated incorrectly. They then proceeded to lie to the main Sears office about the details of the incident, and that office subsequently lied to the Better Business Bureau. Their handling of the problem has been horrible and it doesn't seem like they have made any offort to prevent this from happening to other customers like you. Take you car elsewhere. (Hide)
Was this Review helpful to you? 421142 of 53 found this review helpful
Sears Auto Center: Service, Parts and AccessoriesUSA
I went in for an oil change and left in a car with no oil in it. The shop "forgot" to put new, fresh oil back in my car.ANDWent in for a flat tire. They said they couldn't patch it and tried to sell me 4 new tires. I told them I wanted only one a... (More) I went in for an oil change and left in a car with no oil in it. The shop "forgot" to put new, fresh oil back in my car.ANDWent in for a flat tire. They said they couldn't patch it and tried to sell me 4 new tires. I told them I wanted only one and they gouged and scratched my very expensive metal alloy wheels. Manager denied it being their fault even after I proved that my other tires did not look like that. Police were called and report was filed for destruction of property. (Hide)
Was this Review helpful to you? 651165 of 76 found this review helpful
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Look to Sears Auto Center to make sure your car keeps pace. We have the essentials: Tires from great brands such as Goodyear, Michelin, Bridgestone and BF Goodrich, Automotive Repair and Services like oil changes, brake alignment, and of course car batteries from top brands like Diehard. But we also offer the automotive parts that take your vehicle to the next level: custom wheels, performance suspensions, navigation systems and other car electronics. Many of our automotive products can be purchased online and picked up at your local Sears Auto Center.
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indicates that the reviewer is an employee of SuperMedia LLC. SuperMedia operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of SuperMedia.
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