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Aug 22, 2013
Aug 22, 2013
A B Taxi & Shuttle Service1015 4th Ave NE, Austin, MN55912 USA
We have used this cab service SEVERAL times in the last few months...given them a lot of business. The driver's are very kind & courteous, esp. one man, who I had better not name...but it is ALWAYS good for us when he is our driver...we know it is g... (More) We have used this cab service SEVERAL times in the last few months...given them a lot of business. The driver's are very kind & courteous, esp. one man, who I had better not name...but it is ALWAYS good for us when he is our driver...we know it is going to be a nice ride. The one thing is...TWICE in the last couple months they have forgotten us. One time we were told 15 min. In 30 we called back & we were told they "forgot" us. They came & we were given no discount or anything for them "forgetting" us. Today, we called from a store in Austin, they said 20 min. After almost 40 min passed, I called a friend & she came got us. I'm sure they forgot us again. The first time....we could let it go...although we were not compensated, but this time was just too much. So they lost our money & maybe a customer...customer service should be number one with any business. We sat outside that store for 40 min. after being told no more than 15 min. PLUS, our friend came & got us & still no taxi. (Hide)
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