No customer care follow-up, doesn't care that the delivery didn't get delivered or could even guarantee it would be her until next week (thurs to a Monday even though it was less than 70 miles away) (truck broken down). Wonder when it will get here? Spoke with upstream suppliers about their service and will report to BBB. Wrote letter to CEO. Gave an excuse of "I'm only making $37 on this", not realizing that I was the one paying for this and didn't have a choice in delivery method. You can bet I will always ask if Straight A is being used and if so either ship some other way or I will buy elsewhere.