Dear Audrey Peel (Perrin House owner/host),After a YEAR+ of my repeated calls, texts, emails, etc. you NEVER responded. You finally decided to refund ONLY a portion of the money I paid for a 2 night room. Your explanation of referencing a prior year, booking, etc. are ABSOLUTELY incorrect and arent relevant to my transaction. My reservation was for 2 consecutive nights in Sept 2016. I mailed/paid you a check directly (didnt use any 3rd party provider such as booking). Your site and you never stated any cancellation policy and I canceled several weeks prior to the arrival date!You still owe me $207.02 ($376.40 paid - $169.38 your check received on in Nov 2017 [16 months later).Your insensitive, disrespectful and terrible customer service must be learned by others who might be interested at the Perrin House.Ive reported this injustice to many online/customer advocate organizations: BBB, Trip Advisor, Google Reviews, etc. Ill also ensure the Augusta GA business license Dept is aware of the issue.The amount of time I have spend collecting my past due refund is ridiculous! All you had to do was do the right thing - send a check for $376.40. Im available to discuss as always and have DM you my number.....again!Rob Corser