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Mar 28, 2011
by Guest15405
5
Mar 28, 2011
business
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
Your staff makes coming to the dentist a joy for my daughters. I can't imagine a more enjoyable experience at the dentist for little ones!
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
This was our first visit (twin 2 yr olds and a 4 yr old) and it went much better than I expected! Staff was amazing and the facility itself was amazing - children's waiting area, movies to watch while they undergo treatment, toys to choose from...et... (More) This was our first visit (twin 2 yr olds and a 4 yr old) and it went much better than I expected! Staff was amazing and the facility itself was amazing - children's waiting area, movies to watch while they undergo treatment, toys to choose from...etc. Just a really great practice and I will definitely be recommending you to all my friends. (Hide)
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
I appreciate the extra time you took to make sure my daughter with a developmental disability was comfortable with the procedures. I also appreciate the time you took to make sure I understood your recommendations for extra needed dental procedures.
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
The only negative comment I have is that my kids don't want to leave when their appointments are over. In fact, they often ask if we can go to the dentist office as an outing destination!! :)
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
I was very impressed with the patience of the staff. With the anxiety and sensory issues my children exhibit at the dentist, I was AMAZED at how much was accomplished. Because of the patient caring demeanor of the staff, my children can't wait for... (More) I was very impressed with the patience of the staff. With the anxiety and sensory issues my children exhibit at the dentist, I was AMAZED at how much was accomplished. Because of the patient caring demeanor of the staff, my children can't wait for their next dental appointment. What more could a mother ask for?? Thank you! (Hide)
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
My kids LOVE coming to Ashburn Children's Dentistry. I never would believe that children would want to go to the dentist office. They started with Dr. Duru years ago, and she ingrained in them such a positive experience, that they do not even think... (More) My kids LOVE coming to Ashburn Children's Dentistry. I never would believe that children would want to go to the dentist office. They started with Dr. Duru years ago, and she ingrained in them such a positive experience, that they do not even think of dental appointments in a negative light. All the staff have always been warm and friendly. Thank you! The e-mail reminders and on-line newsletters are wonderful. As soon as I receive my notice it goes on my electronic calendar, and I get my reminder notice on my phone that day. It is great!" (Hide)
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
MY NAME IS RENEE. I WAS VERY HAPPY TO SEE THAT PEOPLE STILL CARE ABOUT OTHER PEOPLES FEELING. THIS IS THE PLACE I ALWAYS RECOMMEND PEOPLE TO GO "ASHBURN CHILDREN'S DENTISTRY" WITH THIS ECONOMY ME AND MY HUSBAND BOTH OF US LOST OUR JOBS AND THIS PERS... (More) MY NAME IS RENEE. I WAS VERY HAPPY TO SEE THAT PEOPLE STILL CARE ABOUT OTHER PEOPLES FEELING. THIS IS THE PLACE I ALWAYS RECOMMEND PEOPLE TO GO "ASHBURN CHILDREN'S DENTISTRY" WITH THIS ECONOMY ME AND MY HUSBAND BOTH OF US LOST OUR JOBS AND THIS PERSON WHO HANDLES THE BILLING WAS SO NICE WHITH ME ALL THE TIME TO UNDERSTAND MY SITUATION AND TOOK A STAND AND HELPED ME PAY MY BILL. SHE DOES AN EXCELLENT JOB. I WOULD RECOMMEND HER TO BE PROMOT FOR WHAT SHE DOES IS EXCELLENT CUSTOMER SERVICE, NOT EVERY ONE HAS THAT POWER TO TALK WITH PEOPLE EVEN IF YOU HAVE TO ASK FOR MONEY IN THIS DIFFICULT ECONOMY. MY KIDS LOVE TO COME THERE AND ME MY SELF AS WELL. I LOVE COME TO THE PRACTICE WHERE SOMEONE CARES. (Hide)
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
This office is horrible! The wait time is outrageous and the front desk staff responsible for insurance and payment are rude and demanding. They will keep your child on hold and not let the dentist work on them until you pay in full upfront - regard... (More) This office is horrible! The wait time is outrageous and the front desk staff responsible for insurance and payment are rude and demanding. They will keep your child on hold and not let the dentist work on them until you pay in full upfront - regardless of having full insurance coverage. In my last visit, they had me pay, then they submitted the claims to my insurance but had the reimbursement come back to them. Its been over 6 months and I am still trying to get back the money that my insurance company paid to them - its taken over 10 phone calls to their office - now they can't seem to track where the money went. The person responsible for their insurance process said that's just the way it is with insurance. If it were the other way around, they would have had us in collections. Love the dentist but will not work with what appears to be unethical insurance claim policies. (Hide)
Was this Review helpful to you? 303 of 3 found this review helpful
Business Reply to this Review by ACD
May 5, 2010
business
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
It is never our intention to over collect for procedures done in our office. We only collect the portion we know insurance will not cover. We also file claims to many PPO insurance companies as a courtesy, and would be happy to have checks sent di... (More) It is never our intention to over collect for procedures done in our office. We only collect the portion we know insurance will not cover. We also file claims to many PPO insurance companies as a courtesy, and would be happy to have checks sent directly to patients upon request and payment in full. We are happy to answer any questions regarding insurance, insurance coverage, and perform a complementary benefits check for you before coming to our office. (Hide)
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
HELLO MY NAME IS JENNY I HAD TAKEN MY SON TO HAVE SOME DENTAL WORK . I HAD TO WAIT FOR ALMOST 1 HOUR AND THE STAFF WAS TERRIBLE SPECAILLYY THE "MANAGER". THEY TOLD ME TO PAY UPFRONT OTHERWISE THEY WOULD SEE MY KID WHO WAS SUFFERING BY PAIN.
I WOULD... (More) HELLO MY NAME IS JENNY I HAD TAKEN MY SON TO HAVE SOME DENTAL WORK . I HAD TO WAIT FOR ALMOST 1 HOUR AND THE STAFF WAS TERRIBLE SPECAILLYY THE "MANAGER". THEY TOLD ME TO PAY UPFRONT OTHERWISE THEY WOULD SEE MY KID WHO WAS SUFFERING BY PAIN.
I WOULD NOT WORK WITH THIS KIND OF MANAGER OR THE ENVIRONMENT OR TAKE MY CHILD OR SUGGEST TO OTHER PEOPLE .
(Hide)
Was this Review helpful to you? 525 of 7 found this review helpful
Business Reply to this Review by ACD
May 5, 2010
business
Ashburn Children's Dentistry44025 Pipeline Plaza, Suite 1-225, Ashburn, VA20147 USA
It is never our intention to deprive a child who is in pain the treatment they deserve. We are however, able to estimate insurance coverage and expect any patient portion to be paid on the date of service. Our environment is one that is caring and... (More) It is never our intention to deprive a child who is in pain the treatment they deserve. We are however, able to estimate insurance coverage and expect any patient portion to be paid on the date of service. Our environment is one that is caring and makes parents and children feel safe. Please visit our website to read more, and see why parents trust us and children love us! (Hide)
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