I've been shopping here for over 40 years. It is a good neighborhood hardware store in the old style. Today my wife went to the convenient down town location to visit her doctor, pick up a book at the adjacent bookstore and purchase window shades. This shopping area location is one attractions of this store. She was somewhat chagrined to return to her car to find a hostile note threatening to have her car towed. I called to let them know that this tactic was alienating customers. The manager who took my call concerning this note summarized her comments with "we're doing just fine" and let me know that I could take my business elsewhere. Goodbye Hensels I'll miss you.