On or about 6/6/2017, I contacted "Mercury Insurance's Emergency Tow," for a towing. I had to contact them approximately 6-7 times to send me a Tow Company whom was at a bare minimum, "Professional." They did not. Nonetheless, they sent me "A-Action Towing, located in San Bernardino."The driver was a male, African American, approximately 30-35 years old, appxly 6' tall, and 280 pds, while I am an, Elder woman very small in stature. The driver displayed very "Rude and Discourteous Behavior." He further made it known to me that he resided in the City of Victorville. A very undesirable community and high on crime, drugs and shootings.While there was a need to tow my vehicle appxly 75 miles from my rural location, the driver of "A-Action Towing," not only continued to "Text While Driving," but almost "Rear-Ended" a vehicle in front of us with very small children, as a result. While the driver was clearly "At Fault & in Violation of Traffic Laws." He went on to boisterously "Honk at the Driver" keeping his hand on the horn for a very long time, Frightening the Small Children Seated Inside of the Vehicle. I asked him to stop and he became very, Angry, for intervening.The driver went onto "Delay" my time to the destination while he continued to "Text and Place My Life and Other Drivers in Jeopardy While on the Freeway." The driver then took a "Detour" to pick up another vehicle and hook it up behind mine which was located on the "Flatbed."The driver continued to display his behavior with violence, vulgarity and high agitation while again continuously "Texting While Driving and Placing My Life and Other Drivers in Jeopardy." He went on to continuously hit his steering wheel and was a very "Hard Hit Driver."While, he now delayed my time by approximately 2-3 hours and while he again throughout the entire time was "Driving While Texting," not only "Did he place my life in danger while doing so, but pulled onto the side of the freeway during MOVING TRAFFIC and Left Me and My Car There!" Being "Fearful of my Life and Safety," I immediately contacted 911 CHP for assistance, and Ran Out of the Tow Truck for SAFETY! While I was waiting for CHP to arrive, I went on to contact "Mercury's Emergency Tow," to request for "Another Tow Truck Driver!" I informed them that I was "Fearful of My Life and Safety of the A-1 Tow Trucks Driver," and the violent behavior that he displayed.While, the CHP Responding Officer and I spoke to "Mercury's Emergency Tow Ageros Company," TWICE, they later showed, "No Record That the CHP Officer and I Called!" Obviously, this was made to cover up liability imposed to them by the "A-1 Tow Company's Driver." It is All on Record!Within, a few minutes, (3) Units responded, while I was still alongside of Moving Traffic and on the Freeway, where the"A-1 Tow Trucks Driver," had left me. One CHP Officer went on to speak to the driver and requested that, He Calm Down and Lower His Voice, while he was , Shouting Out Loud, in a very Boisterous, fashion. I was calm and thankful for the immediate response of the Officer's.The CHP Officers remained with me at all times to ensure my "Safety," from the driver and requested that the driver tow my car to a local station and "Off of Moving Traffic on the Freeway!"At this time, the driver had the audacity to request that, "I Get Back in the Tow Truck With Him," so that he may "Complete His Tow." Here, it is clearly evident that the driver was clearly "Out of His Mind!!!!" I of course, "Refused."The driver proceeded to tow my vehicle to the nearest gas station. The Officers remained with me to ensure my "Safety." As he was "Unloading" my vehicle, I saw the driver get into the "Driver's Side and Lean Over to My Glove Compartment Area," for an "Unknown Reason." He then walked over to the "Passenger Side, Opened and Closed the Door Extreme Force, Causing the Window Motor Regulator," to damage and fall off of its place. More..

very helpful when i called

awesome service got my car out of a tricky situation

very fast service and very nice driver no complaints here!

Company said they would take companey card over the phone got here and said they can not take the card over the phone and left us stranded over night, driver was very un professional showed up looking like he just rolled out of bed no boots on Justin had a very poor attitude with us as well I would not recommend anyone to use this company

Company said they would take companey card over the phone got here and said they can not take the card over the phone and left us stranded over night, driver was very un professional showed up looking like he just rolled out of bed no boots on Justin had a very poor attitude with us as well I would not recommend anyone to use this company

This company is the worst company in the High Desert I have been a AAA customer for many years And do not understand why AAA would even be affiliated with this towing company. Rude operators, rude drivers just bad experience all the way around. I too have a notation on my AAA account to never send this company to me again.

I have used this company many times and have had nothing but great expediences great staff great trucks very professional drivers!!!!!!!

BEST COMPANT EVER !!!! i would use them anytime !!!! very fast and professinal !!!!!

DO NOT USE A ACTION TOWING !A Action was called out as an AAA tow they ended up towing saying AAA was not needed and insurance would cover, without checking if the insurance covered them to tow the car. Well the insurance did not cover the tow, so the next morning when they found this out they tried charging all kinds of fees,even though AAA could have towed the car and the driver gave us wrong advise. So went in office to work it out, they were extremely rude and unyielding. The worst office staff I have ever encountered and even though the owner was there he just hid in the back while his office staff were rude to us. I am having AAA put a note on my account saying not to send A Action on my calls. I urge you to do the same.